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Monitoring means consistently measuring performance and providing ongoing
feedback to employees and work groups on their progress toward reaching their
goals. Ongoing monitoring provides the opportunity to check how employees are
doing and to identify and resolve any problems early.
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| Newsletter Articles |
| Title |
Description |
| Balancing Measures of Performance |
Reviews the performance measures being used by the New York Regional Office of the Veterans Benefits Administration. This approach uses organizational outcomes that become the basis for performance ratings and rewards. |
| Customer Service Standards |
Describes how employee performance management processes can support and promote organizational customer service goals. |
| Feedback is Critical to Improving Performance |
Describes the critical components of effective and timely feedback, how they contribute to a successful performance management program, and how they should be used in conjunction with setting performance goals. |
| Measurement Activities in Full Swing |
Looks at the steps several Federal agencies are taking to design their strategic plans and measurement systems to comply with the Government Performance and Results Act of 1993. |
| NPR Highlights Customer Feedback |
Highlights a 1-day workshop held in 1996 that featured experts in customer satisfaction measurement from Federal agencies, educational institutions, and the private sector. Describes valuable lessons learned as shared by the workshop speakers. |
| Update on Performance-Based Actions |
Discusses issues dealing with performance-based actions (the reduction in grade or removal of an employee based solely on performance). |
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